AWS CX Innovation Morning

Dakota Boutique Hotel, 8 Russell St, Leeds LS1 5RN
Mar 2 2023, 09:30
Mar 2 2023, 12:45

You are cordially invited to join AWS and guest speakers to explore the latest developments in customer experience and hear from two connect adopters – Vodafone and Dialect Communications as they discuss how Amazon Web Services have helped transform their customer service operations through the use of Amazon Connect and its omnichannel and AI capabilities.

In addition, you will also hear from Amazon Retail Customer Services on how they’ve been able to deliver customer-focused innovations such as Amazon Prime and Go Stores, while raising the bar for operational excellence. This session will look at the human side of customer service and the customer experience.

Finally, you will have an opportunity to speak with AWS CX Specialists and Solution Architects, engage in breakout demo slots, as well as network with other attendees, speakers, and CX thought leaders who will be present on the day.

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