At Amazon we work hard to understand and meet the needs of our customers, and we love to invent on their behalf. Whether this is reinventing the retail experience, grocery delivery, or infrastructure services. We have built products for our customers, over and over again, working quickly, keeping up with their requirements, and executing at a high-velocity. At AWS, also we’re helping businesses deliver digital first experiences that are anchored in the needs of customers and employees. One big area of focus for us is in customer service and contact center organizations, where we’re innovating “what’s next” for customer experience, right in the cloud.