Transforming Customer Service with Generative AI

Take your CX to the next level
Peninsula, 700 5th Ave, New York
Oct 19 2023, 09:30
Oct 19 2023, 14:15

This executive roundtable will dive into how contact center leaders are leveraging the next wave of artificial intelligence (AI) to modernize their customer experiences.

In a survey of 1,000+ consumers, 75% said that they would switch to a competitor if they found out they were more convenient to do business with. How can you create seamless experiences to remove friction for your customers? Through the use of AI, AWS’ Amazon Connect customers are finding success transforming customer experiences through agent assistance, self-service, and conversational analytics capabilities.   During this session, you will have the chance to engage in peer-to-peer networking with other executives to gain a better understanding of how generative AI can help you streamline CX touchpoints for your customers.

  • Personal Information

  • Event Information

  • Additional Information

  • You may unsubscribe from receiving news and offers from the sender at any time by following the instructions in the communications received. AWS handles your information as described in the AWS Privacy Notice. Providing the AWS Partner with your information may involve transferring it to another country. For questions about how the AWS Partner will handle your information, please contact the AWS Partner directly or refer to its privacy policy.
  • METCO Global may use my contact data to keep me informed of products, services and offerings. You can withdraw your marketing preferences at any time by sending an email to [email protected]. Also, you may unsubscribe from receiving marketing emails by clicking the unsubscribe link in each such email. More information on our processing can be found in the Privacy Policy. By submitting this form, I acknowledge that I have read and understood the METCO Global privacy policy.
  • This field is for validation purposes and should be left unchanged.

United Kingdom
Lakeview Business Park,
Lamby Way, Rumney, CF3 2EP
UK Tel: +44 (0) 2922 680 430

Jumeirah lake Towers South
HDS Business Centre Tower
Cluster M1, 33rd Floor,
Jumeirah Lake Towers

UAE Tel: +971 4 313 2400

New York
14 Wall Street, 20th Floor,
New York, NY 10005,
United States
NY Tel: +1 212 618 17554

89, Raghunath Puri
1 Sheopur Road, Pratap Nagar
Jaipur, Rajasthan
302033, India